Return Policy for OfferWorld eCommerce

Effective Date: 2024

At OfferWorld, we aim to provide a seamless shopping experience. Our Return Policy outlines the conditions under which returns are accepted, ensuring transparency and fairness for both buyers and sellers.

1. General Return Policy

• Customers can initiate a return within [Insert Number] days of receiving their order.
• Returns are accepted for products that are:
  • Damaged during transit.
  • Defective or not functioning as advertised.
  • Incorrect items (e.g., wrong size, color, or product).
  • Not as described in the product listing.

2. Non-Returnable Items

Certain items cannot be returned for safety or hygiene reasons, including but not limited to:

• Personal care items (e.g., cosmetics, skincare).
• Intimate apparel (e.g., underwear, swimwear).
• Perishable goods (e.g., food, flowers).
• Digital products or downloadable content.

3. Conditions for Return

• The product must be unused, unwashed, and in its original packaging.
• All tags, labels, and accessories must be intact.
• Proof of purchase (e.g., invoice or order confirmation) must be provided.

4. Return Process

4.1 How to Initiate a Return

• Log in to your OfferWorld account.
• Go to My Orders and select the item you wish to return.
• Click Request Return and follow the instructions provided.

4.2 Return Approval

• Once the return request is submitted, our team will review it within [Insert Number] business days.
• You will receive an email or notification regarding the approval or rejection of your return.

4.3 Return Pickup

• Approved returns will be scheduled for pickup by our logistics partners.
• Ensure the item is securely packed to avoid damage during transit.

4.4 Self-Shipping Option

• If pickup is unavailable in your area, you may be asked to self-ship the item.
• Retain the shipping receipt and share it with our team for reimbursement (if applicable).

5. Refunds

• Refunds are processed after the returned product passes quality checks.
• Refunds will be credited to the original payment method or as OfferWorld Wallet Credits within 15 business days.
• Ineligible returns will be sent back to the customer at their expense.

6. Exchange Policy

• Exchanges are available for size, color, or variant issues, subject to stock availability.
• Follow the same steps as the return process to request an exchange.

7. Cancellation Policy

• Orders can be canceled before they are shipped.
• Once an order is shipped, it can only be returned following the Return Policy.

8. Contact Us for Support

If you face any issues with your return, feel free to contact our support team:

• Email: returns@offerworld.one
• Phone: +91-7744 00 8744
• Live Chat: Available on our website during business hours.